Consumer Contact Solutions

Experienced Customer Service Representatives

We offer specialized solutions to meet the diverse needs of creditors across a variety of different product verticals including consumer credit, healthcare, commercial, auto, education and utilities. Our systems seamlessly integrate with your business processes to make us an extension of your customer service capabilities.

FBCS is a family owned company bringing our core family values to customer service. We achieve financial performance while maintaining the values of respect, integrity and clear communication. Our clients benefit from our more than 30 years’ experience servicing accounts for creditors of all sizes, from major banks to local medical providers.

FBCS is an Accounts Receivable Management (ARM) industry leader, and are active participants of ACA International, the Healthcare Financial Management Association, and American Association of Healthcare Administrative Management.

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Consumer Credit

Specialized contact solutions for creditors of revolving and installment consumer accounts.

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Healthcare

Partnering with hospitals and other medical providers to manage high risk receivables.

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Commercial Recovery

Finding solutions for small businesses to satisfy their financial obligations to creditors.

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Auto Loans & Leases

Assisting auto finance companies with consumer contact services for managing accounts.

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Student Loans

Solutions for schools and education lenders to service and manage accounts receivable.

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Utilities

Consumer contact solutions for cable, phone and utility providers to recovery delinquent accounts.