Specialized contact solutions for creditors of revolving and installment consumer accounts.
Solutions for Consumer Communications
Professional consumer contact solutions for financial institutions and other creditors.
Security is our Top Priority
The security of our clients’ data is our top priority at Financial Business and Consumer Solutions (FBCS). Our facilities and systems exceed the requirements for SSAE 18 Type II, PCI-DSS, and ISO 27001 certifications and we participate in regular audits to validate our policies, procedures and systems.
We operate on state of the art technology platforms that keep us compliant with information security requirements for large organization and all state and federal regulations. Our advanced central administration system assists with the management of all our security policies and access privileges.
The FBCS team is trained on security policies to keep our facilities and your data safe. We provide training to enhance our team’s understanding of modern security risks including social engineering attacks, phishing schemes, brute force attacks and more.
Experienced Customer Service
FBCS is a family owned company bringing our core family values to customer service. We achieve financial performance while maintaining the values of respect, integrity and clear communication. Our clients benefit from our more than 30 years’ experience servicing accounts for creditors of all sizes, from major banks to local medical providers.
We offer specialized solutions to meet the diverse needs of creditors across a variety of different product verticals including consumer credit, healthcare, commercial, auto, education and utilities. Our systems seamlessly integrate with your business processes to make us an extension of your customer service capabilities.
FBCS is an Accounts Receivable Management (ARM) industry leader, and are active participants of ACA International, the Healthcare Financial Management Association, and American Association of Healthcare Administrative Management.