Access and Security

Remote Access

·         Allows clients to access to their Latitude database over the Internet

Audit Features

·         Monitors when collectors start and finish working a specific account

·         Create list of accounts worked, view time spent and identify work gaps

Role-Based Privileges

·         Define user access rights based on roles

·         Changing role access automatically changes rights for all assigned users

Data Security

·         128-bit encryption protects data

·         User access restricted to assigned clients or customer groups; cannot work other queues without specific manager-level privileges

·         Individually-assigned passwords restrict data access on a need-to-know basis

Account Viewing, Searching & Reporting

Account Viewing

·         Views include demographics, notes, payment history, post-dated checks, PODs, etc.

Search Capabilities

·         Can search by the first line in any window or by various data fields

Account History Search

·         List all prior accounts in order of last worked

Standard Reports

·         Customer acknowledgement

·         Invoice

·         Acknowledgement detail

·         Performance

·         Close and Return

·         Stair step

Customized Reports

·         Extensive customizable reporting capabilities

Account Management

Customized Account Structure

·         Set up accounts using up to ten different ‘buckets’ to track various balance categories (i.e., principle, interest, transaction charges, etc.)

·         Accommodates PODs (proof of debt)

Contact Manager

·         Icon click displays all attempts made by the hour on the account

·         Displays all prior contacts within particular timeframe

Debt Buyer Ready

·         Allows separate account fields for original account number, client account number and agency account numbers

Account Linking

·         Link multiple accounts from same debtor

Action & Result Codes

·         Ensure standard notation on all accounts for reporting and analysis

Automated Activity Notifications

·         Automatic e-mail notification of direct payments, adjustments, closes, demographic changes and user activity

Account Distribution Manager

Smart Account Distribution

·         Account Mover modules allows strict control on account distribution

·         SQL statements used to build complex rules that move accounts according to work standards

Create Work Queues

·         Uses SQL to define account work order

·         SQL helper assists less-experienced users in defining queries

Collaborate Collection and Skiptracing

·         Collectors can direct accounts to skiptrace areas with a few clicks

·         Separate queues can hold different skiptrace types

Time Zone Monitor

·         Accounts not activated for calling until debtor time zone reaches 8 a.m.